First, try to touch the button once to reactivate the Auto-sensing Mode.
If the problem remains, please complete our RMA form and provide us with the following information.
1. Proof of defect in the form of a video that shows the button doesn’t work
2. Photo of the label in the bottom part of your TOWNEW.
3. The serial number on the bottom of the trash can. Please see the picture below to see the location of the serial number.
4. Your proof of purchase, address, and phone number.
5. Have you charged your TOWNEW for 10 hours?